Another Level Support
At Another Level Support we are committed to providing a service to parents, for them to access low-cost Complaints Consultancy, Subject Access & Data Rectification support and Advocacy support.
We offer fair pricing to help get your concerns formatted for submission to official channels, from a Local Level complaint through escalation to National level complaint procedure, such as Local Government and Social Care Ombudsman or Parliamentary Health Services Ombudsman.
We are also available to provide information sessions online and in person (charges may apply - however we will provide free webinars)
- Our Services
- What makes good complaint?
- Getting the right support at the right time!
- Escalating your concerns - what to expect?
We can support any SEND Families in England who requires our services, through remote working and virtual meeting attendance, however if you would like us to attend in person, travel/accommodation costs will be charged.
TESTIMONIAL
Another level support has been invaluable to our family. we have had a tough time with our local authority in regards to my sons ehcp. we have been guided step by step on what needs to happen to raise a complaint. i feel that without the knowledge and support from alison i would have given up as it is a complete minefield to me. this service has been a lifeline for our family.
Family, Black Country West Midlands
1/10/2022
TESTIMONIAL
I'd like to thank you for your help with my council complaint. From start to finish you have supported me no end.
There is no way i would have been able to gather the evidence and word it so professionally. The timeline of events are perfect.
Thank you again from the bottom of my heart. You are amazing and i hope your business continues to grow.
Family, Black Country West Midlands
04/10/2022
Key Statutory Information and Useful Links
Discover more about our extensive range of professional services. We constantly update this page, but if you still can’t find what you’re looking for, please feel free to get in touch with us – we will be more than happy to help.
Special Educational Needs and Disabilities
Special educational needs and disability A guide for parents and carers
SEND: guide for health professionals - GOV.UK (www.gov.uk)
Alternative Provision Statutory guidance for local authorities
Suspension and Permanent Exclusion from maintained schools, academies and pupil referral units in England
Complaints to your Local Authority - Click Here
Complaints about a School - Click Here
Complaints to the Department of Education - Click Here
Education, Health Care Plans
Special educational needs and disability code of practice: 0 to 25 years Statutory guidance for organisations which work with and support children and young people who have special educational needs or disabilities
For more useful information click here
Have you experienced delays in your Education, Health Care Plan Assessments, Reviews or EHCP Plans?
We can help you raise your complaint at a Local Level - click here to enquire
If you have completed the Council complaint procedure and remain dissatisfied - click here to request support to escalate up to the Local Government and Social Care Ombudsman.
School Attendance
Children missing education Statutory guidance for local authorities
Working together to improve School attendance - guidance
Summary table of responsibilities for school attendance
For more useful links click here
To make a Complaint to your Local Authority - Click Here
To make a complaint about a School - Click Here
To make a complaint to the Department of Education - Click Here
Children Attending Schools with Medical Conditions
Children missing education Statutory guidance for local authorities
Working together to improve School attendance - guidance
Summary table of responsibilities for school attendance
For more useful links click here
To make a Complaint to your Local Authority - Click Here
To make a complaint about a School - Click Here
To make a complaint to the Department of Education - Click Here
Home - School Transport
Home to school travel and transport guidance Statutory guidance for local authorities
LGA - Short Guidance Note on Home to School Transport
For More Useful Resources click here
To make a Complaint to your Local Authority - Click Here
LGSCO Complaints
The Local Government and Social Care Ombudsman is the place to escalate and request the LGSCO to resolve complaints about councils or adult care providers in England,
Click Here for more information
LGSCO Disability Children's Services Complaints
To see the latest complaints regarding Disability Children's Services Complaints from the Local Government and Social Care Ombudsman
Click here to see Local Government and Social Care Ombudsman Decisions and Useful Links
Parliamentary & Health Service Ombudsman
The Parliamentary and Health Service Ombudsman, investigate complaints about government departments and the NHS in England.
Click Here for more information
Our Service to You
Discover more about our extensive range of professional services. We constantly update this page, but if you still can’t find what you’re looking for, please feel free to get in touch with us – we will be more than happy to help.
- Supporting you to draft your complaint
- Ensure that the Law, Policy and evidence of disadvantage is set out from the outset
- Ensure that local authorities are being kept to task on their deadlines.
Click Here to enquire about support for your Local Level Complaint
Local Level Complaint - Useful Resources - Click Here
- To help you by undertaking a pre ombudsman health check,
- Ensuring that all areas have been covered,
- To help identify and prepare evidence breakdowns
- To Advocate and manage your complaints where that service is required.
Click Here to enquire about support for your Ombudsman Level Complaint
GDPR - Subject Access Requests & Data Rectification
Subject Access Requests (Article 15)
- Get the right information at the right time
- Subject Access Request Documentation Review - Identifying areas of concern
- Subject Access Request Management
GDPR Data Rectification (Article 16)
- Data Rectification Sheet Compilation
- Rectification request pre submission evidence check
- Data Rectification Management
To find out more about our services with your Subject Access Request - Click Here and provide details of your request
To find out more about our services with your Data Rectification Request - Click Here and provide details of your request
Advocacy Services
We provide low-cost advocacy support at meetings on
- Ombudsman Case Support, Preparation and Submission
- Complaints Management
- GDPR - Subject Access Requests & Data Rectification
To find out more about our advocacy services - click here
Awareness Sessions
We can provide low cost Awareness Sessions on
- Complaints - Navigating the complaints process
- Ombudsman - Meeting the threshold
- GDPR Subject Access Requests - All you need to know
- GDPR - Data Rectification Process
To find out more about our Information Events Services - Click Here
Fair Prices
We provide low costs support, which will be fair to the level of work required to complete your request and the time that it takes our staff members, putting our community and the cost of living first.
We will strive to put back into the community by providing adhoc free initial consultations and free training.
To find out more about our services click here
Services from Another Level Support
Subject Access Request Services
Data Rectification Request Services
Local Level Complaint
Pre Check - Ombudsman Submission
Ombudsman Submission and Complaint Management
Ombudsman Decision Check
Advocacy and Information Sessions
Important Notice
Please note, the information contained on this page is provided for general information only. It does not constitute legal advice and is not intended to be legally binding. Should you require legal advice we recommend seeking independent legal advice from a solicitor.
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