Making a Complaint about a School
The complaints process for schools is determined based on your own schools policy and should be clearly stated on their website.
When exhausting the school complaints policy, you will have the option to escalate your concerns either to
Local Council - Find you
Depending on the type of school you are complaining regarding, will depend on the process you need to follow.
At another level support we hope that the following links will help you to navigate the process easier.
As always Another Level are here to support you - click here to make an enquiry.
Complain about a school maintained by the Council
MAINTAINED SCHOOLS
Please visit your school website for their complaints policy. You must follow and exhaust this process before escalating your complaint to the local authority.
Find your School via Gov.uk
To Enquire about Another Level Services - Click Here
Complain about a school maintained by an Academy Sponsor
Academies - Please visit your school website for their complaints policy. You must follow and exhaust this process before escalating your complaint to the local authority.
Find your School via Gov.uk
To Enquire about Another Level Services - Click Here
Escalating your Concerns
If you have exhausted the complaints procedure and you still are not happy with the outcome or the way in which your complaint was handled, you can escalate
Maintained School - Complaint to your local council - Click Here
Academies - Complain to the Department of Education - Click Here
Ofsted - to escalate your concerns to ofsted - Click Here
Services from Another Level Support
Subject Access Request Services
Data Rectification Request Services
Local Level Complaint
Pre Check - Ombudsman Submission
Ombudsman Submission and Complaint Management
Ombudsman Decision Check
Advocacy and Information Sessions
Important Notice
Please note, the information contained on this page is provided for general information only. It does not constitute legal advice and is not intended to be legally binding. Should you require legal advice we recommend seeking independent legal advice from a solicitor.
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